Returns

Returns

 

While we take every care to ensure you are 100% happy with your purchase, should a problem arise, we aim to correct the problem with minimum disruption to you. We also offer you the option to return goods, within 7 days, if you simply change your mind.

We have a policy to make returns simple.

Returns made simple

In the rare event you receive a product from us and you are not happy;

  • Contact us via returns@pkbvape.co.uk with your order number, and contact details
  • Include as much information as possible (please include photos if necessary)
  • You have 7 days to cancel your order, if you simply change your mind, (all orders must be as received and still be sealed)
  • 30 day return to base warranty
  • Your claim will be assessed and a return number issued
  • Dependent on the assessment a replacement , full or partial refund will be awarded
  • We will aim to award your refund or notify you within 12 hours, although depending on the complexity of the refund, this could take up to 48 hours 
  • Please return all packaging and relevant paperwork unless advised otherwise in assessment
  • Return postage is not covered by our returns policy, except if awarded at time of assessment
  • All returns must be received in the condition with which they arrived

 

Our returns policy does not affect your statutory rights. Should you have any questions regarding our returns policy please contact us at returns@pkbvape.co.uk.